Which term is defined as "Skills needed to work and communicate with other people to understand their needs"?

Prepare for the Year 11 Business Studies Exam. Study with engaging quizzes and multiple-choice questions, each with detailed hints and explanations. Boost your exam readiness now!

Multiple Choice

Which term is defined as "Skills needed to work and communicate with other people to understand their needs"?

Explanation:
Interpersonal skills are the abilities used to work with and communicate with others to understand their needs. This covers listening, asking questions, clarifying, showing empathy, and collaborating—all actions that help you pick up what someone requires and respond effectively. In a business context, being able to interact well with colleagues, customers, and stakeholders lets you gather information about their needs and adapt your approach accordingly. The other terms describe thinking processes or directions rather than the people-focused interaction described here: vision is about long-term aims, decision-making is choosing among options, and strategic thinking is planning to reach objectives.

Interpersonal skills are the abilities used to work with and communicate with others to understand their needs. This covers listening, asking questions, clarifying, showing empathy, and collaborating—all actions that help you pick up what someone requires and respond effectively. In a business context, being able to interact well with colleagues, customers, and stakeholders lets you gather information about their needs and adapt your approach accordingly. The other terms describe thinking processes or directions rather than the people-focused interaction described here: vision is about long-term aims, decision-making is choosing among options, and strategic thinking is planning to reach objectives.

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